Bolt Courier — How to become a courier Bolt Food

To register as a Bolt Food Courier, you must meet the following criteria:

  • Be at least 18 years old;
  • Have a clean driving record;
  • Have a smartphone.

You can make deliveries by car, motorcycle or bicycle. If your preferred delivery method is neither of these, select from the list the vehicle closest in speed to your delivery method.

To join, all you have to do is register. After registering your information, we will contact you and let you know how to proceed.

Bolt Courier — How to become a courier Bolt Food

Note: You can only log in after your courier account has been activated in Bolt. Once activated, you will receive an SMS with your login information.

Payment for courier work

The pay period begins Monday at 00:00 until the following Sunday at 23:59. Payments are made weekly during the first half of the week.

Depending on your bank, it may take 1-2 business days for your account to be credited.

If you have any questions about your payouts, please contact our support team through the app.

Tipping

Customers are not required to leave a tip. However, if they choose to do so, you will keep the entire amount, and this amount is not subject to a commission.

Note: It is not possible to receive tips directly from the app, so tips can only be accepted as cash.

Packing your order

Our customers expect their food to be delivered safe and sound.

Follow the tips below to ensure your food is delivered to your customer in good condition:

  • Make sure the restaurant packs the food securely;
  • Make sure you are using the correct department of the bag for hot and cold food;
  • Make sure the bag is not damaged before stacking the food.

Note: If you have accepted a food delivery request but the order is too large for one bag, please contact our customer service team by phone.

Bolt Courier — How to become a courier Bolt Food

Order Delivery

When you arrive at the restaurant and pick up your order, you are ready to make delivery.

Before you start moving to your customer’s location, make sure the food is securely packaged and all items are included in the order.

Once you’ve made sure everything is securely packed, click Start Delivery. This way the customer will be notified that you are on your way and will be ready to receive their order.

If you cannot locate the customer, please check the notes left by the customer. If the problem persists, use the Call function next to the customer information.

When the order is complete, click Delivered at the bottom of the screen.

Note:If you cannot reach the customer after arriving at the location, call the customer three times within the next ten minutes. If you do not receive a response, please contact our customer service team by phone.If the customer has noted that something is missing from the order, please have them contact us directly through the app and we will respond immediately.

Bolt Courier Equipment

Once you have been activated as a Bolt Food Courier and have completed your training, you will be issued a food delivery bag.

We also recommend that you purchase some delivery equipment depending on the type of vehicle you will be using.

Vehicle

  • A charging cable or portable charger;
  • USB adapter;
  • Phone holder.

Bike

  • Waterproof (wrist-worn) phone holder;
  • Portable charger;
  • Helmet;
  • Wireless headphones;
  • Raincoat.

Please always make sure your delivery equipment is ready and in good condition and your device is fully charged before accepting orders.

If your bag is damaged during delivery, please contact our customer service team by phone immediately.

If you are not getting cash requests:

Check your balance

When your balance reaches a certain negative amount, you have to decrease your debt to start getting cash orders again.

You can reduce your debt by:

  • Completing cash pick up orders (i.e. pay at the restaurant)
  • Pay the outstanding balance owed to Bolt.

Adjust your cash amount

If you previously reported a cash shortage, you may not be getting cash requests. Please adjust your cash balance to start receiving requests:

  • Open the Menu
  • Tap All deliveries
  • Select the Cash block then enter the amount of cash/money you have
  • Click the Submit button.

If you have any questions about this, please contact Support through the app or help.

Downloading the courier app

The Bolt courier app is available for download:

FAQ

How to contact Bolt

If you need to contact Support about an active order, please use the in-app call option:

  • Tap the red warning icon
  • Choose the Report an issue option
  • Click the Call Support button.

For issues related to non-active orders, please check the Help section in the app or email your local city.

I am having trouble logging in

If you are experiencing a problem with logging in, please check that:

  • You have added your number correctly
  • You have received an account activation email
  • You are connected to a reliable data/WIFI connection.

Please contact Support for help if neither of these options help.

I am not getting cash requests

If you are not getting cash requests:

Check your balance

When your balance reaches a certain negative amount, you have to decrease your debt to start getting cash orders again.

You can reduce your debt by:

  • Completing cash pick up orders (i.e. pay at the restaurant)
  • Pay the outstanding balance owed to Bolt.

Adjust your cash amount

If you previously reported a cash shortage, you may not be getting cash requests. Please adjust your cash balance to start receiving requests:

  • Open the Menu
  • Tap All deliveries
  • Select the Cash block then enter the amount of cash/money you have
  • Click the Submit button.

If you have any questions about this, please contact Support through the app for help.

How to set your navigator

It is important that you set your preferred navigation system in the app. Follow these steps to do this:

  • Tap the menu icon (top left corner)
  • Tap Settings
  • Select Navigator
  • Choose your preferred system from the list.

The chosen system will automatically start navigation during the delivery.

How to cancel a delivery

Once you have accepted a delivery, there is no in-app button to cancel it. Please complete the order then set yourself offline.

The order can be reassigned to a different courier when:

  • The order/parcel is too big for your bag or vehicle
  • You are having issues with your vehicle
  • You were in an accident.

Please contact Support via the app to do this.

Accepting a delivery request

When a delivery request comes in, you will see the following information on the screen:

  • The GPS pins (you and the pickup location)
  • The estimated pickup time
  • The name of the restaurant
  • The restaurant’s address.

Please use this information to check if you will be able to pick the order up. You have one minute to either Accept or Decline the order.

After you accept the order, you can start driving towards the restaurant.

Bolt Market
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